At RajaGames, we are committed to providing a safe, fair, and responsible gaming environment. While our platform is designed to be entertaining and rewarding, we recognise that gaming can become problematic for some individuals. We take this responsibility seriously and have put in place comprehensive tools and resources to help our users maintain healthy gaming habits.
1. Our Responsible Gaming Commitment
RajaGames adheres to the following principles of responsible gaming:
- Keeping gaming fun and within your means
- Preventing underage gaming with strict age verification
- Providing transparent information about risks
- Offering practical tools to help users control their gaming
- Connecting users with professional help resources
- Training our staff to recognise and respond to problem gaming
2. Signs of Problem Gaming
It's important to recognise when gaming stops being fun. You may have a problem if you:
- Spend more money on gaming than you intended or can afford
- Chase losses by continuing to play to win back lost money
- Lie to family or friends about how much time or money you spend gaming
- Feel anxious, irritable, or distressed when not playing
- Neglect work, studies, relationships, or personal responsibilities due to gaming
- Borrow money or sell possessions to fund gaming
- Find it difficult to stop gaming even when you want to
- Use gaming as an escape from problems or negative feelings
If you recognise any of these signs in yourself or someone you know, please take action immediately.
3. Responsible Gaming Tools on RajaGames
We provide the following tools in-app to help you stay in control:
3.1 Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Once a limit is set, it takes effect immediately. You can reduce your limit at any time, but increasing it requires a 7-day cooling-off period.
3.2 Time Limits
Set a daily time limit for gaming sessions. You will receive alerts when you are approaching your limit, and the app will prompt you to take a break.
3.3 Loss Limits
Set daily, weekly, or monthly loss limits. Once you reach your limit, you will not be able to enter any more paid games until the period resets.
3.4 Reality Check
Enable reality check reminders that pop up at regular intervals (30, 60, or 90 minutes) to show how long you've been playing and your net gaming result for the session.
3.5 Self-Exclusion
If you need a break from gaming, you can self-exclude from RajaGames for a defined period (1 week, 1 month, 3 months, 6 months, or permanently). During self-exclusion:
- Your account will be suspended
- You will not receive any promotional communications
- Your account balance will be refunded to your registered bank account
- Early reversal of self-exclusion is not possible except for permanent exclusion requests
To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion in the app, or email support@rajagamesz.com.
3.6 Account Cooling-Off
If you need a short break, you can take a cooling-off period of 24 hours, 48 hours, or 72 hours without permanently closing your account. During this period, you cannot make deposits or participate in paid games.
4. Tips for Responsible Gaming
- Set a budget: Decide how much you can afford to spend before you start playing and stick to it.
- Treat gaming as entertainment: Think of any money spent as the cost of entertainment, not as investment.
- Take regular breaks: Step away from the screen regularly to maintain perspective.
- Don't chase losses: Accept that losing is part of gaming. Never try to win back lost money.
- Balance gaming with other activities: Maintain a healthy mix of hobbies, social activities, and responsibilities.
- Avoid playing when stressed or emotional: Gaming should not be used as a coping mechanism.
- Never borrow to play: Only use money you can genuinely afford to lose.
5. Protecting Minors
RajaGames is strictly for users aged 18 and above. We use a rigorous KYC (Know Your Customer) process to verify the age and identity of all registered users. If you share your device with minors, we strongly recommend:
- Enabling parental controls on your device
- Using a strong password to lock the RajaGames app
- Never sharing your login credentials
- Logging out of the app when not in use
6. Help and Support Resources
If you or someone you know needs help with problem gaming, please reach out to the following organisations:
- iCall (TISS): 9152987821
- Vandrevala Foundation Helpline: 1860-2662-345
- National Mental Health Helpline (NIMHANS): 080-46110007
- iGaming Therapy: Online support at igamingtherapy.com
- Gamblers Anonymous India: gamblersanonymous.org
7. Contact Our Responsible Gaming Team
Our dedicated Responsible Gaming team is available to help you with any concerns:
- Email: responsiblegaming@rajagamesz.com
- Response time: Within 24 hours