Welcome to RajaGames ("we," "our," or "the Platform"). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your personal data.
By accessing or using RajaGames (the website, mobile application, or any related services), you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
1.1 Information You Provide
- Registration data: Name, mobile number, email address, date of birth.
- KYC documents: Government-issued ID (Aadhaar, PAN card), selfie/photograph for identity verification.
- Payment information: Bank account details, UPI ID, transaction history.
- Communications: Messages sent to our support team, feedback, and survey responses.
1.2 Information Collected Automatically
- Device information (model, OS version, unique device identifiers)
- IP address, browser type, and language settings
- Usage data (pages visited, games played, time spent, in-app actions)
- Log data and crash reports
- Location data (if permission granted)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- To create and manage your account and verify your identity
- To process deposits, withdrawals, and other financial transactions
- To provide, maintain, and improve our gaming platform and services
- To ensure compliance with legal, regulatory, and KYC requirements
- To detect, prevent, and investigate fraud, cheating, and security breaches
- To send you service-related notifications, updates, and support communications
- To send promotional offers and marketing communications (with your consent)
- To analyse usage patterns and improve user experience
- To comply with applicable laws and respond to legal requests
3. Sharing of Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service providers: Payment processors, KYC verification agencies, cloud hosting providers, analytics partners — all bound by confidentiality agreements.
- Legal authorities: When required by law, court order, or to protect our legal rights.
- Fraud prevention: With regulators or law enforcement to investigate or prevent illegal activity.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain data for up to 7 years after account closure to comply with legal and regulatory obligations (including anti-money laundering requirements).
5. Data Security
We implement industry-standard technical and organisational measures to protect your personal data, including:
- 256-bit SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Access controls limiting who can view personal data
6. Cookies Policy
We use cookies and similar technologies to enhance your experience. Types of cookies we use:
- Essential cookies: Required for the platform to function (cannot be disabled).
- Performance cookies: Help us understand how you use our platform.
- Functionality cookies: Remember your preferences and settings.
- Marketing cookies: Used to deliver relevant advertisements (requires consent).
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict processing of your data in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at privacy@rajagamesz.com.
8. Children's Privacy
RajaGames is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. If you believe a minor has registered on our platform, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, concerns, or to exercise your rights, contact our Data Protection Officer:
- Email: privacy@rajagamesz.com
- Postal: RajaGames Pvt. Ltd., India